Where’s My Order?

Order Tracking & Shipping Information

Thank you for shopping with us! We know you're excited to receive your order, and we want to make tracking as simple as possible.

📦 When Will My Order Ship?

  • Orders typically take 1-3 business days to process before shipping.
  • Tracking may not show up until 3-6 business days from when the order was placed.
  • Once your order is processed, tracking will be available directly on our website.

🔍 How to Track Your Order

  1. Click on the "Track Your Order" page in our footer.
  2. Enter your order number and email to see your latest tracking updates.
  3. Tracking may not show up until 3-6 business days from when the order was placed.

🚚 Why Haven’t I Received a Shipping Email?

To reduce inbox clutter, we don’t send shipping confirmation emails. Instead, you can check your order status anytime using the steps above. We will inform you however when your package is out for local delivery and when it has been delivered to your door step.

Need Help?

If you have any concerns about your order, feel free to reach out to our support team: 

support@sooth-sense.com