Refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Note: All shipping charges, including return shipping costs, are the responsibility of the customer. We do not cover shipping costs for returns or exchanges.

How to Start a Return

To begin a return, please contact us at support@sooth-sense.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without requesting a return will not be accepted.

You can always contact us with any return questions at support@sooth-sense.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions or concerns about your item, please reach out to us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day Cooling-Off Period

For orders being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be unworn, unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you if your refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process and post the refund.

If 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@sooth-sense.com.